Shipping policy

Shipping Policy

At Haiti Roots, we are committed to delivering your products safely and efficiently.

Processing Time:
All orders are processed within 1–3 business days.

Shipping Time:
Estimated delivery is 3–7 business days depending on your location.

Tracking:
Once your order ships, you will receive a tracking number via email.

Shipping Rates:
Shipping costs are calculated at checkout.

Delays:
While we strive for timely delivery, delays may occur due to carrier issues or high demand. We appreciate your patience.

Incorrect Address:
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages:
Once an order is marked as delivered, Haiti Roots is not responsible for lost or stolen packages.

Contact:
For any shipping concerns, contact us at info@shophaitiroots.com